Contact UsOur customer service staff is ready to help. For your convenience, our customer support can be reached via email at sales@atlanticpatio.com, or by phone. Our live Customer Phone Support hours are as follows:
Customer Service Hours: 1-866-869-8122 Mailing and Store Address:
Order ProcessingYour order will usually be processed the same day it is placed. That means you will receive an initial email confirming you have placed an order with us. This email should serve as your receipt. A second email may be sent to you establishing a specific shipping timeframe once the manufacturer provides this information to us. If the manufacturer informs us of a change in the availability of any of the items in your order, you will be notified immediately by e-mail or by phone. We regret that such changes can cause delays in your estimated shipping time. While AtlanticPatio.com is not responsible for changes in our manufacturers’ inventories or production times, our Customer Service staff will work closely with the manufacturers to help ensure that your order is shipped as soon as possible.
SpecialsFrom time to time we will run specials on our most popular lines. These specials may take the form of extra discounts or another enticement. If you would like to be notified of these specials please email: sales@atlanticpatio.com You may remove yourself from the list at any time.
Sales TaxAtlanticPatio.com collects sales tax for items shipped to any address within the state of Florida (6.5%). For orders shipped outside of Florida, but within the United States, AtlanticPatio.com is not required to collect sales tax. Tax is NEVER charged on shipping charges.
WarrantiesAll products sold by AtlanticPatio.com are purchased with a full manufacturer’s warranty. These warranties vary in length and conditions by manufacturer. All our suppliers have been chosen for their proven record of customer satisfaction. Specifics on getting warranty service will depend on the item, nature of problem, manufacturer and your location. Keep in mind that warranties do not cover labor or transportation beyond one year; even a lifetime warranty covers replacement parts only. Although AtlanticPatio.com cannot guarantee our customers pleasure in their selection, we warrant that all merchandise will be shipped in a manner meeting standards set by the manufacturer. The manufacturer's warranty begins at the time merchandise is delivered. Except for this, there are no other warranties expressed or implied, including but not limited to, implied warranties of merchantability, fitness for particular purpose, product availability, manufacturer order approval, order fulfillment time, etc., and all such warranties are specifically disclaimed. AtlanticPatio.com shall not be responsible for any indirect, special, or consequential damages related to warranty of product or delivery timing other than as specifically set forth herein. Please call us at during normal business hours if you have any further questions and we will be glad to help you.
ReturnsGenerous 30 Day Return PolicyIf you aren't absolutely delighted with your purchase, don't worry - you won’t be stuck with an item you cannot use or that you do not want. (Note: If your item was damaged or defective, see our Damaged Goods section above). We are proud to offer one of the best return policies we have seen. You may return your purchase for any reason within 30 days of receipt for an exchange or a refund of the purchase price excluding our shipping and handling costs. Some of our products are offered with free shipping, so please be aware that if you return one of these products our actual outbound shipping costs will be deducted from your return refund. In addition some of our items carry a restocking fee which will be deducted from your refund should you wish to make a return. If you decide you would like to return an item you must contact our Customer Service Department within thiry (30) days of the delivery of your order as indicated on the shipping company’s proof of delivery. Please note that we are unable to accept returns without prior approval, and that we will refuse delivery of unauthorized merchandise returns. All items must be returned in original packaging and the item must be received in new undamaged resaleable condition. You must keep all of the original packaging materials. You are responsible for re-packing the items safely in their original packaging for return. Returns are NOT accepted without original packaging. All items must be returned in original packaging and the item must be received in new undamaged resaleable condition. If you are returning furniture that requires assembly, please do not assemble the furniture unless you are able to safely disassemble it for packaging into its original shipping containers for return to us. In addition to the original packaging, please be careful to include all of the accompanying manufacturer literature, instructions, hardware, and other materials with the return shipment. Any alterations made to the product after delivery including sanding, staining or customization of the item in any way will be grounds for refusal of your return.
CancellationsSome of the products offered for sale at AtlanticPatio.com are kept in stock while other items are made-to-order by our manufacturers. You must cancel an order before it is in production and/or shipped to avoid shipping charges and restocking fees. Any payments made by credit card will be refunded to your credit card. Custom orders are non refundable.
Call us right away with any questions about product, price or availability. We are here to help you make your outdoor living experience everything you want it to be.
Atlantic Patio 1-866-869-8122
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